ISO 9001:2000 for Software and Systems Providers: An

This volume systematically translates the requirements of ISO 9001:2000 into a usable specification for engineering managers, project managers, engineers, and process improvement experts. It delivers a well-defined roadmap that any engineering organization can follow to secure the maximum benefits from the standard as a model for process improvement. The book dissects and analyzes each paragraph of ISO 9001 from an engineering perspective, clarifying the relationship to engineering practices and the potential benefits to the organization. It also stresses the relationships among the paragraphs, which can have a critical impact on the efficiency of the ISO implementation.